Hobby Collection's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at email@example.com or call 852-82022898 or fax 852-27528203 anytime. Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.
Pre-order is not allowed cancellation
(1) We ship by Hong Kong Post :1st Class Air Mail via Registered Post (no online tracking provided) - 14-20 working days to reach destination. We could upgrade the shipments to GLOBAL EMS (with online tracking):5-7 working days to reach destination. UPS or Fedex is available upon further request.
(2) Item will be packed in a cartoon box/bubble paper and item will be shipped within 1-2 working days upon receiving of payments.
(3) Shipment Fees: For details, please follow the ebay listing page instruction. Shipment fees including all necessary packing materials / handling fees / package costs.
(4) Shipping insurance is required for each mechandise.
(5) We do not provide combine of shipment fees for computer related items/mp3,mp4 player/led products except toyz.
(6) Sometimes the custom checks (especially Canada/German/Belgium) at the auction winner country takes longer time and this will delay the local delivery.
(7) We do not guarantee tax free shipment but we will do our best to declare low value from custom forms to avoid custom VATs or tax from the European cities. Any extra tax will be beared by the buyers (which is not so rare to be happened).
(8) No LOCAL PICK-UP services provided
Terms & Payments
We accept the following:
(1) PAYPAL: If your paypal account is linked to a bank account or you have enough credit in your paypal account, please paypal to: firstname.lastname@example.org or email@example.com
(2) Moneybookers: Using Moneybookers you can send us funds from your e-mail address. Moneybookers is the optimal payment methods for customers with a bank account in Europe.
Please provide the following information when you make payment: Name, Telephone number, Address, Item Numbers, and Email Address
(3) International Money Order/Cashier Checks (NO POSTAL MONEY ORDER)
If you choose to pay by registered airmail, your crossed cheque made payable to HOBBY COLLECTION to FLAT D, 24 FLOOR, BLOCK 9, TSUI CHUK GARDEN, WONG TAI SIN, KOWLOON, HONG KONG. attention MS TSUI WAI LAN
(5) Wire (Telegraphic) Transfer (T/T):
Customers from countries where PayPal is not yet available can wire transfer money to our bank account in
Bank Name: HSBC - The
Account Name: Hobby Collection
Account No: 004-534-780424-001
Swift code : HSBCHKHHHKH
Customers are responsible for all bank T/T charges and should make payment equal to the total purchase amount without deductions.To obtain the status of an order, enter the confirmation number and click Go!.
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